Shipping Specific
We will ship items out within 24 business hours by DHL after payment received . and send the tracking number notice by business email, could check the package status after serveral hours later by offical site www.dhl.com. During holidays, inclement weather, and big sales or custom clearance delivery time may take a little longer than usual.
Notice
1. P.O Box & APO &FBO & Military base address not available. please offer full clear address when order.
2. Payment by echeck or under review, shipment will be arranged same business days when payment arrival,
3. Write a lower and samll value than true value on the waybill to help different country customer to avoid the duty and tax, if you know how much exactly be good for you, please leave a message with order, we will do as required.
4. Change the delivery address after shipped out, different country may charge different fee by DHL, please check and confirmed before or after payment, and notice us within 20mins if any question,
5. Dont authorize the delivery without signature,as DHL offer door to door service, this action need receiver take all the risk of the package, might be miss, stolen, or damage by some eles.
6. Over one weeks not received, please contact us and local dhl，we will help you to solve it together, over one month not received and contact us or DHL, its hard to remind of the sitiuation before one month by your local dhl, and hard to get solution from them.
In order to make sure package safety, your signature is required for all of our orders to be delivered, thanks for your unstanding in advance.
Delivery Specific
United States & Canada: around 2-4 business days
Europe: around 3-4 business days
Africa & South America: usually 4-5 business days
Russia, Brazil, county not available except you offer the VAT account.
Shipping fee is $20. Remote region or other shipping express need to charge additional shipping fee.
All orders will be shipped from Guangzhou, China.
Return& Refund
We hope that every clients will be very satisfied with their hair, no return or refund. However,we understand that there will be those unique circumstances in which an order needs to be returned or exchanged. So when you get your package, please check it as fast as possible.
Within 7 days,accepting refund or exchange within original state,
Within 7-30 days,only accept exchange within original state, while you need to charge the shipping cost by yourself.
If item is used,unless damaged or defective by buyer, can not be exchanged
The returned items must be in an original condition, unworn,unaltered,undamaged and all tags and packaging must be included and attached.when you do return, please use DHL or EMS,don’t use USPS or other express,which is unavailable.Make sure to write the small value of the package under $15 to avoid the high tax.
To process a return or exchange,please email: info@hairspells.com to explain the reason for your return/exchange and request your order number so we could provide our shipping address for u
It might take a little long time to process the return or exchange, thanks for your patience and understanding in advance.
1. Q: Can I dyed / bleached the hair?
A: Our Hair Extensions are made of 100% humanhair just like your natural hair. Our goal is try our best to supply you with the best quality hair extensions, lace closure, lace frontal, lace wigs.
Under normal circumstances, natutal color hair it can dye hair color into #27. Bleaching the hair to the most light-colored will be impacted by the hair raw materials. However, bleached hair will be damaged more easier and maybe will cause these hair problems: uneven color, bleaching failed, and unable stained.we dont suggest you color the hair by yourself, unprofessional dying the hair will not take colors well, also could damage the hair quality . and we have a very special dying process that keeps the hair in the healthiest condition. if you need the profession color dying service, please contact our service email or online chat when you making order.
2. Q: Can I permed the hair?
A: Under normal circumstances, the hair can be permed. In some cases, it depends on the quality of raw materials and the results are not possible to fix hairstyle.
3. Q: How many hair extensions can make a full head?
A: Take the example for the virgin, the virgin hair needs 3-4 bundles for a full head.
4. Q: Can I wash the hair?
A: Hair can be removed down to clean, but the clean method must correct for the hair. If you want to know more information about the wash tips,you can click this link: http://www.hairspells.com/art/how-to-care
5. Q: If customer buy hair, how many days can I receive?
A:2 - 4 Working Days
6. Q: If I am not satisfied with the hair, can I return it?
A: You should contact us within 7 days if you are not satisfied with the item. Because we allow to return within 7 days product, Please keep the item in original condition, items have been used or washed is not allowed to return any more.If you want to know more information about the returned product, you can click this link: http://www.hairspells.com/art/return-amp-refund
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