We hope that every clients will be very satisfied with their hair, no return or refund. However,we understand that there will be those unique circumstances in which an order needs to be returned or exchanged. So when you get your package, please check it as fast as possible.



1. To process a return or exchange, please email: info@hairspells.com to explain the reason for your return/exchange and request your order number , we will send the return address and instruction then after confirmed items is in original state.
2. Return package need to following the return instruction , full refund will be processed when returned items in original state received.
3. Send back package without any contact at first. we may think items has been used and refuse the delivery. 
4.Customize orders not accepted to return or exchange when it completed, you might only receive 80% refund if want to cancel it during customization time. 

 

It might take a little long time to process the return or exchange, thanks for your patience and understanding in advance.